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(@admin)
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Topic starter Posted : 06/07/2022 1:58 am
(@the-sponsor)
New Member

Well, it arrived. At last. Given all the turmoil of politics, supply chains, and covid, I suppose one should be surprised it is here at all.

It is small. It is neat. It is not working.

I had no instruction manual or wallet which appeared in some videos, so I assume I have done this correctly.

I plugged in a new HDMI cable from the Pantera Pico PC (PPP or P3) and I plugged in the power. Turned it on. Blue Light. No screen. Tried different screen. Same result. Tried different cables - same result.

I don't know what to do now.

On current form, this might be fixed by 2023, but it would have been nice to at least have seen an instruction manual somewhere - instead of a relentless panoply of fixed web images on the site and on IndieGoGo, displaying what I have to look forward to.

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Posted : 09/07/2022 11:33 am
admin
(@admin)
Member Admin

U simply need to plug the HDMI cable into your monitor.

Can you shoot a video of what you are doing? 

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Topic starter Posted : 10/07/2022 7:29 am
(@dougiepunk)
New Member

WARNING. Within two days of the unit arriving, the SSD stoped working. When I complained to XDO support, I did not not receive a reply for two weeks, and only then after I threatened typ report the company to Kickstarter. The reply directed me to support forum page explaining how to clone a SSD, but this is no use when the SSD isn't detected in the BIOS. When I pointed this out, XDO stopped replying and I have heard nothing from them in over a week. i am now left over $200 out of pocket and with a useless lump of platstic.

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Posted : 19/07/2022 1:36 pm
liked
(@corsair)
Active Member
Posted by: @dougiepunk

WARNING. Within two days of the unit arriving, the SSD stoped working. When I complained to XDO support, I did not not receive a reply for two weeks, and only then after I threatened typ report the company to Kickstarter. The reply directed me to support forum page explaining how to clone a SSD, but this is no use when the SSD isn't detected in the BIOS. When I pointed this out, XDO stopped replying and I have heard nothing from them in over a week. i am now left over $200 out of pocket and with a useless lump of platstic.

Same behaviour, SSD nearly DOA after working only two days, and same answer to clone my SSD, how? if OS doesn't recognise it and still no answer about what are they going to do to replace the SSD or .....

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Posted : 19/07/2022 4:02 pm
(@kuldeep)
Active Member

@dougiepunk I also facing same problem within a week SSD stopped working.

There is no way to sort this issue. No reply from XDO.

I am thinking to purchase XDO projector but after this incident, same SSD failure problem of other users, i have changed my mind.

There is no help desk/customer service for customers problem.

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Posted : 24/07/2022 8:51 am
(@dougiepunk)
New Member

Update: XDO has now sent details on how to return the unit. It's at my own cost to Hong Kong. but it's something. 

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Posted : 25/07/2022 8:12 am
Charles Pitsch
(@cjpitsch)
Active Member

@dougiepunk Wow!  So, their warranty consists of shipping it back to HK?  I bought the extended 2 yr warranty.  What a waste of $$! I too have had many hick-ups.  I guess we are the "Alpha Testers"!!  They are more worried about filling orders instead of quality control to the ones who have already received theirs, which one the responses I received...too busy shipping out orders.

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Posted : 27/07/2022 1:53 am
(@dougiepunk)
New Member

Correction: address is n China, not HK. But otherwise ... yup. 

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Posted : 27/07/2022 10:19 am
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