How do you reset password?

I was able to boot up my Pantera picoPC and access the bios, etc. I created a log in password, and used it several times, no problem. The next time I tried to login  it said "invalid password". I tried entering the same password three times then locked out. At some point of trying this over and over a "reset password" link popped up. I answered the three security questions I had added when initially setting the picoPC up and reset the password to the same one I originally used. Logged out and tried to log in, no problem. However now when I long in, I get the same "invalid Password" but can no longer get "reset password" link. Any suggestions on how to solve this problem? I've contacted Vicky and she says they don't know how to resolve it! Basically a useless computer now if I can't unlock it.