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WiFi and Bluetooth stopped working after BIOS update

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alexv
(@alexv)
Posts: 3
Active Member
Topic starter
 

I updated the BIOS to the 20230211 version successfully. The process completed with successful message. After update both WiFi and Bluetooth stopped working.

The WiFi device shows "Failed to start (Code 10)"

The USB Bluetooth device shows as Unknown USB device "Device Descriptor Request failed"

I tried updating the Intel network drivers to solve this but no effect.

Can I reinstall the previous BIOS dated 2021? Are there other less recent BIOS versions I can try installing to get the WiFI Functioning again? This is pretty much a useless brick with no WiFi and Bluetooth.

 

I also did a clean Windows reinstall with the same results.

Anyone?

Help please.

 

 
Posted : 15/01/2024 6:39 pm
alexv
(@alexv)
Posts: 3
Active Member
Topic starter
 

So, the fix for my issue was to downgrade back to the GB15003_9462_XDO_8W_20210706 firmware. I was given by vicky@xdo.ai the file named GB15003_3165_XDO_8G_8W_20230211 to upgrade and I noticed that the failing WiFi adapter has 9462 in the name. Out of desperation I downgraded back to that firmware and all functions are back.

 

Was I given the wrong firmware for my revision of PicoPC? Are there different revisions and do we have to be careful when selecting which firmware we are about to install?

 

How is that an OK solution to give out incorrect firmware to customers? I spent at least a day doing clean installs of Windows and retrying before I could get this back to working order.

 

Very  disappointed with XDO right now.

 

 

 
Posted : 15/01/2024 8:02 pm
alexv
(@alexv)
Posts: 3
Active Member
Topic starter
 

After some more research I am convinced XDO is sending the wrong firmware updates.

Intel website has the drivers and these are the models of the WiFi adapters

  Intel® Dual Band Wireless-AC 3165  
  Intel® Wireless-AC 9461/ 9462  
 
The working firmware is named GB15003_9462_XDO_8W_20210706 and the "newer" but not working firmware is GB15003_3165_XDO_8G_8W_20230211
 
This seems pretty clear to me. I have a working 9462 device and XDO sends me a 3165 firmware update. The WiFi does not work.
 
Just terrible service.
 
 
Posted : 21/01/2024 10:07 pm
Risa Hazel
(@risa-hanzel)
Posts: 3
New Member
 

digidinggidingigdingh

 
Posted : 20/02/2024 9:33 am
Risa Hazel
(@risa-hanzel)
Posts: 3
New Member
 

dear god

 
Posted : 20/02/2024 9:34 am
Risa Hazel
(@risa-hanzel)
Posts: 3
New Member
 

its you

 
Posted : 20/02/2024 9:34 am
erosioncontrol48
(@erosioncontrol48)
Posts: 3
New Member
 

nice

 
Posted : 20/02/2024 1:59 pm
erosioncontrol48
(@erosioncontrol48)
Posts: 3
New Member
 

good job

 
Posted : 20/02/2024 1:59 pm
erosioncontrol48
(@erosioncontrol48)
Posts: 3
New Member
 

info you thanks

 
Posted : 20/02/2024 1:59 pm
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